Please ship the items to the following address:
Oswal Syndicate
Cash Bazaar,
Mtp Road,
Coonoor 643102
The Nilgiris T.N.
India
Tel: +91 94421 23702
Return Policy
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:
- Returns, if any, need to be made within 7 days of receiving the goods in unused condition. Goods that have been used or tampered with will not be accepted for return. .
- A Returns Request Letter should be sent along with the goods with details of invoice No, order no date.
- Oswal Syndicate will replace the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping. For Cash On Delivery orders all refunds will be made only by Vouchers which can used only for future purchase on keshargulab.com
- Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods.
Exchange Policy
Our shipments are carefully inspected before leaving our warehouse, but if you receive the wrong item please follow the following steps.
- If you would like to request an exchange, please write to us info@keshargulab.com
- Items which are to be exchanged need to be sent to the addresses above within 7 days of receiving the goods.
- A Exchanges letter should be completed and sent along with the goods.
- Oswal Syndicate will replace the items free of cost if you have received the wrong product or issue a full / partial refund if we have sent you the wrong item. Shipping charges for the replacement will not be billed to the customer.
- For Cash On Delivery orders all refunds will be made only by Vouchers which can used only for future purchase on keshargulab.com
- If you would like to exchange any item, Oswal Syndicate will replace the returned items free of cost and issue a refund for the cost of the goods to the credit /debit card used for online shopping. On receipt of the wrong product at our return address, you would need to place a fresh order for the correct item.
Note: Customers cannot return or exchange an item which has been purchased online at any of our retail stores, and similarly retail store purchases cannot be returned through our Online Store.
Claiming Refunds
As the charge to your credit card / account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the Same Payment Gateway if applicable as per the situations given below.
If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. For Cash On Delivery orders all refunds will be made only by Vouchers which can used only for future purchase on keshargulab.com However, shipping charges would not be refunded except where Oswal Syndicate has erroneously sent you a wrong item.
No refunds will be given in the following cases:
- In case of design and colour variations.
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address.
- After failed delivery attempts by the Courier
- Package refused by recipient.
- Products returned in a used or in damaged or tampered condition.
Note: All the refund will only be made after we have received the returned shipment except if the package has been lost in transit (60 Days).